User Support Specialist
Primarily providing help desk / desktop support role for 150+ users. Assists in tape backups of company data. Created, tested and deployed Windows 7 and Windows 10 images using VMWare Workstation and Microsoft Deployment Tools. Responsible for yearly hardware refresh projects and equipment disposal.
Created and maintained single standard Windows 7 desktop image for desktops and laptops, deployed via Microsoft Deployment Tools. Set group policy settings as needed for desktop standardization. Responsible for supporting and maintaining Windows Servers 2003/2008/2008R2/2012, VMware servers. Also had experience supporting email, telephony, and software packaging and distribution. Also worked with: Exchange 2010, Windows 7 and Windows 8 Operating Systems, Mac hardware and Mac OSX. Additionally worked daily with the Autodesk suite of architectural software including AutoCAD, Revit and 3DS Max (including distributed rendering farms of PCs).
Applications Support Administrator
Worked as an SCCM administrator assisting in packaging and responsible for final distribution of updates and software to end user computers. Responsible for Windows XP and Windows 7 desktop image integrating Microsoft Office and many other applications as a standard for desktop deployments. Deployed standard image via SCCM. Modified group policy to ensure desktop standardization and ensure SCCM agent installation. Traveled up to 50% for rollouts, system upgrades and software implementations and support. By implementing branch office Microsoft Deployment Tools (MDT) servers, saved the company costs in shipping reimaged PCs back and forth from main office in Kansas City, allowing branch administrators to reimage computers on their own.